TechLabs London has successfully completed Raven Housing Trust’s ‘Better Connected’ programme, a three-year digital transformation project with TechLabs London’s iProperty Cloud housing platform at its core.
The Better Connected programme brought together multiple workstreams, bringing together customer excellence, property management of new and existing homes, digital and data, commercial staff and business improvements under one umbrella.
The partnership between TechLabs London and Raven began with a focus on housing and tenancy management in the first release, emphasising early buy-in from end-users and establishing a ‘golden thread’ of data through tactical integrations with Raven Housing’s legacy systems. Subsequent releases saw the phased delivery of critical modules, including compliance, repairs, voids, asset management and portals.
Julia Mixter, director of transformation, Raven Housing Trust, said, “We’re absolutely delighted to have gone live with our rent, income and service charge modules in November 2023, which we developed with TechLabs London using its iProperty Cloud housing platform, with this release marking the end of our Better Connected transformation programme.
“We’re enormously proud of what we have delivered with TechLabs London. To have all of our housing services, processes and data in one place on a Dynamics 365 platform is an outstanding accomplishment and a testament to the hard work and dedication of all the teams involved at both Raven Housing and TechLabs London.”
Raven Housing is now live with all of iProperty Cloud’s modules, including CRM, housing and tenancy management, repairs, voids, compliance, asset management as well as arrears and income management.
The programme involved four releases across three phases to meet Raven Housing’s goals. These phases included customers, properties and income, covering various aspects of their respective operations and services.
Mohamed Mostafa, managing director, TechLabs London, said, “As a Microsoft Specialist Gold Partner, TechLabs London has long-held the view that the social housing sector has been crying out for disruption and new technologies. Raven Housing started with an ambitious vision for its future, and we’ve seen at first-hand its collaborative culture and desire to see through on that vision.”
Matthew Hedges, products director, TechLabs London, said, “From the start of our project with Raven Housing, there’s been a truly collaborative approach. We’ve challenged each other during the process, as all good partnerships should. We’ve delivered change through agile workshops, reviewed existing processes, discovered new ways of working and implemented new operating models, while infusing innovation and automation at every turn.”