Midland Heart is spending just under £490,000 on a new scheduling system for maintenance and repairs as part of a five-year contract with Consilium. Midland Heart’s newly-created in-house maintenance team will use the TotalRepairs, TotalView and E-Traders systems from Consilium integrated with additional software from Xmbrace for dynamic scheduling and Matrix Telematics for vehicle tracking.
Midland Heart, which manages and owns more than 32,000 homes, expects the new integrated system to improve efficiencies across its operations, from its front-line customer service centre through to service delivery and electronic invoice payments.
The TotalMobile system will enhance job progression, monitoring and costing as well as deliver better communications with customers via text messaging before each appointment. E-Traders will allow tradesmen to order materials to be delivered while they are on site. Furthermore, information collated in TotalView will provide a dashboard to allow managers to monitor day-to-day operations and to investigate any problems.